Refunds & Returns
Products purchased from CzipLee automatically include a 30-day exchange/refund option (Please note: this excludes items in the sale category, bulk purchases and e-gift cards).
All returned items need to be in perfect unused condition complete with original packaging. Should the product not be in original condition, please contact us before returning it. There is a RM50.00 service and repacking charge for any returned items not in original unopened condition. CzipLee is not responsible if returned items are lost in transit.
Non-returnable items: Gift cards, downloadable software products
Refunds: Your refund will be for the item, not for the original postage costs. If your item was sent with free shipping, we may withhold the cost of the original postage.
Exchanges: You will be responsible for the return postage to get the item back to CzipLee and you will need to pay for postage again if it's below the 'free shipping' threshold.
How to make a return: If for whatever reason you’d like to exchange your purchase for another, simply email us to lodge a return request. You'll receive an authorised reply from us. Pack your items and return to the address supplied (1 & 3 Jalan Telawi 3, Bangsar Baru, 59100 Kuala Lumpur, Malaysia).